Frequently Asked Questions

What can I expect on my first visit?

Your first visit will last approximately one hour and will include a comprehensive evaluation and applicable treatment administered by one of our licensed physical therapists. The physical therapist will review your medical history, diagnostic tests and any recent events that may have contributed to your current condition. Your evaluation will include assessment of your current functional deficits, pain level and posture, as well as a thorough evaluation of your flexibility, strength, balance and endurance. Following your evaluation, your physical therapist will thoroughly explain your personalized treatment plan and expectations for recovery.

When should I arrive?

We ask that you arrive 15 to 20 minutes before your scheduled appointment time in order to complete all necessary paperwork.

What should I wear?

Comfortable clothing or athletic wear. If you are having aqua therapy in our Hydro Track, we also ask that you bring a swimsuit and or clean t-shirt and shorts.

What should I bring?
  • Prescription/Doctor Referral(If any)
  • Insurance card
  • Photo ID
What are my privacy rights?

Maximum Rehabilitation understands that information about you and your health care is personal and should be kept private. Please review the HIPAA notice of privacy practices to better understand all of your rights.

What will be the duration and frequency of treatment?

Duration and frequency of treatment are unique to each individual’s injury or condition and will be prescribed by your treating physician. Our professionals are dedicated to returning patients to optimal health as quickly as possible. Our customized programs and individual attention allows you to recover quickly and return to your personal best.

How much does therapy cost?

The cost of your treatment plan depends on your diagnosis and individual needs. Maximum will verify your insurance benefits at the beginning of treatment to assure that your care is affordable. To assess your needs, visit one of Maximum's conveniently located clinics for a free screening.

Who should I contact with billing questions?

Please call our friendly billing personnel to answer any questions you might have at (708) 923-1768 between 9:00 AM to 5:00 PM CST.

Is my insurance accepted?

Maximum is contracted with many major insurance carriers. Maximum's billing staff will be happy to verify your insurance benefits. Please call 708-923-1768 for assistance.

If I am a physician interested in the Maximum difference in physical therapy for my patients, how can I get more information?

Maximum Rehabilitation Services is happy to provide physicians with a one-on-one meeting with one of our qualified Physical Therapists to address your specific concerns and questions. Please call 708-923-1768 or email

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